This Privacy Policy explains how 39 gl Casino collects, uses, stores, and protects your personal data. The following cards summarise your key rights and our key commitments — please read the full policy below.
All personal data held by 39 gl is encrypted, access-controlled, and stored in compliance with the Philippine Data Privacy Act of 2012 (RA 10173).
39 gl does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances.
As a data subject under Philippine law, you have the right to access, correct, delete, and port your personal data held by 39 gl at any time.
You can opt out of 39 gl marketing communications at any time through your account settings, without affecting your ability to use the platform.
39 gl retains personal data only for as long as necessary for the purposes outlined in this policy or as required by Philippine law and regulatory obligations.
In the event of a personal data breach affecting your information, 39 gl will notify you and the National Privacy Commission within 72 hours as required by law.
39 gl Casino ("39 gl," "we," "us," or "the Company") is committed to protecting the privacy and personal data of all individuals who interact with our platform at 39gl.vip. This Privacy Policy has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines.
This Privacy Policy describes the personal data we collect from you when you register an account, use our gaming services, contact our support team, or interact with our platform in any way. It explains how that data is collected, the legal basis on which it is processed, the purposes for which it is used, with whom it may be shared, how long we retain it, and the rights you hold as a data subject under Philippine law.
This Privacy Policy should be read together with our Terms & Conditions, which govern your overall use of the 39 gl platform. Terms defined in our Terms & Conditions and not separately defined herein carry the same meaning in this Privacy Policy.
For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, the personal information controller responsible for the processing of your personal data is:
39 gl has appointed a Data Protection Officer ("DPO") in accordance with Section 21 of RA 10173. The DPO is responsible for overseeing compliance with the Data Privacy Act and this Privacy Policy, and may be contacted directly through the email address above for any data privacy-related inquiries, requests, or complaints.
39 gl collects personal data that is necessary for the provision of our online gaming services, compliance with legal obligations, and the protection of both the Company and our players. The categories of personal data we collect are described in the table below.
| Category | Data Collected | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number | Account registration, age verification, KYC compliance |
| Contact Data | Philippine mobile number (+63), email address, residential address | Account communication, OTP delivery, support, regulatory correspondence |
| Financial Data | GCash number, bank account details, transaction records, deposit/withdrawal history | Payment processing, AML compliance, fraud prevention |
| Identity Verification Documents | Government-issued ID (passport, driver's licence, PhilSys, UMID), proof of address | KYC verification, withdrawal approval, regulatory compliance |
| Usage Data | Login timestamps, game session data, bet history, session duration, feature usage | Platform operation, responsible gaming monitoring, service improvement |
| Technical Data | IP address, device type, operating system, browser type, geolocation data | Security, fraud detection, platform optimisation, regulatory compliance |
| Communication Data | Support chat transcripts, email correspondence, feedback submissions | Dispute resolution, service quality, compliance record-keeping |
| Marketing Preferences | Promotional opt-in/opt-out status, communication channel preferences | Consent-based marketing communications |
39 gl collects personal data through the following methods:
39 gl processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012:
39 gl uses the personal data we collect for the following specific purposes:
39 gl does not sell, rent, or trade your personal information to any third party for their own commercial or marketing purposes. We share personal data with third parties only in the following limited and controlled circumstances:
39 gl engages third-party service providers who process personal data on our behalf as data processors, subject to binding contractual obligations that restrict their use of your data to the services they provide to 39 gl. These include KYC and identity verification providers, payment processing partners (including GCash, Maya, and banking infrastructure providers), cloud infrastructure and hosting services, fraud prevention and security analytics providers, and customer support platform operators.
39 gl may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other applicable Philippine government authorities where required by law, court order, or valid regulatory directive. 39 gl will comply with all valid legal process while seeking, where permissible, to notify affected players of any disclosure.
In the event of a merger, acquisition, corporate restructuring, or sale of assets involving 39 gl, personal data held by the Company may be transferred to the successor entity as part of that transaction. In such cases, 39 gl will ensure that the receiving entity is bound by privacy obligations equivalent to those in this Privacy Policy, and will provide reasonable notice to affected players.
39 gl may share your data with third parties for purposes not described above where you have provided specific prior consent to that sharing. You may withdraw any such consent at any time.
39 gl uses cookies and similar tracking technologies on the 39gl.vip platform to maintain session state, provide security, analyse platform usage, and deliver relevant content. The categories of cookies we use are as follows:
You may manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of specific features within the 39 gl platform. Most modern browsers provide controls under Settings or Preferences to clear or block cookies from individual sites.
39 gl retains personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory retention obligations, or to resolve disputes. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | AMLA compliance, PAGCOR requirements |
| KYC verification documents | 5 years from last transaction date | AMLC obligations under RA 9160 |
| Financial transaction records | 5 years from transaction date | AMLA, PAGCOR reporting obligations |
| Game session logs | 2 years from session date | Dispute resolution, PAGCOR audit |
| Support correspondence | 3 years from last interaction | Dispute resolution, service quality |
| Marketing consent records | Until consent is withdrawn + 1 year | Consent management compliance |
| Technical/security logs | 1 year from log creation | Security monitoring, fraud investigation |
Upon expiry of the applicable retention period, personal data is securely deleted, anonymised, or archived in a manner that prevents re-identification, in accordance with 39 gl's data lifecycle management procedures.
39 gl implements technical, organisational, and administrative security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
While 39 gl applies industry-standard security practices, no digital platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and for promptly reporting any suspected unauthorised access to 39 gl support.
As a data subject under the Philippine Data Privacy Act of 2012, you are entitled to the following rights with respect to your personal data held by 39 gl:
You have the right to be informed of the existence of processing of your personal data, the purposes for which it is being processed, and the identity of the personal information controller.
You have the right to request a copy of the personal data we hold about you. Requests will be responded to within a reasonable timeframe, and no later than 30 days from receipt of a valid, verified request.
You have the right to request correction of inaccurate or incomplete personal data held by 39 gl. For account profile data, you may update certain information directly through your account settings. For KYC-verified data, please contact support.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where processing is consent-based), or where processing was unlawful. This right is subject to overriding legal retention obligations, including AMLA and PAGCOR requirements described in Section 9.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request its transmission to another personal information controller, where technically feasible and where processing is automated.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to 39 gl's right to demonstrate compelling grounds for continued processing.
If you believe 39 gl has mishandled your personal data or violated your rights under the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission of the Philippines through its official complaint process.
The majority of 39 gl's data processing occurs within the Republic of the Philippines, consistent with our primary operational jurisdiction and player base. In limited circumstances, personal data may be transferred to or accessible from servers or service providers located in other jurisdictions — for example, where cloud infrastructure or third-party security tools utilise internationally distributed data centres.
Where such cross-border transfers occur, 39 gl ensures that the receiving jurisdiction provides a comparable level of data protection to that afforded under the Data Privacy Act of 2012, or that appropriate contractual safeguards (such as standard contractual clauses or binding agreements with equivalent protections) are in place with the receiving party before any transfer takes place. 39 gl does not transfer personal data to jurisdictions without adequate data protection frameworks without implementing compensating controls.
39 gl reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable Philippine law, regulatory requirements, our data processing practices, or the features and services available on the platform. When material changes are made to this policy, 39 gl will provide notice to registered players through in-platform notification or email communication to the registered address on file.
The effective date displayed at the top of this page will be updated to reflect the date on which the revised policy takes effect. Your continued use of the 39 gl platform following the effective date of any amendment constitutes your acknowledgement of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how your data is being managed.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 39 gl Casino, please contact our Data Protection Officer:
If you are not satisfied with our response to your privacy inquiry or if you believe we have violated your rights under the Data Privacy Act, you may escalate your complaint to the National Privacy Commission of the Philippines. The NPC's official contact information and complaint process are available through the NPC's official government channels.
For responsible gaming inquiries, account self-exclusion, or player protection matters, please visit our Responsible Gaming page.
Your personal data is protected under the Philippine Data Privacy Act and 39 gl's security infrastructure. Join over 850,000 Filipino players who trust 39 gl for a fair, secure gaming experience — from Manila to Davao, Cebu to Cagayan de Oro. Must be 21 or older to play.
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